The Massachusetts College of Pharmacy and Health Sciences, under contract with the Massachusetts Executive Office of Elder Affairs, operates the MassMedLine pharmacy outreach program, a free, confidential service available to all Massachusetts residents. By calling a toll-free help line, patients can receive general information about their medications and side effects, in addition to personal assistance with accessing affordable prescription drug programs.
The goal of MassMedLine’s pharmacy outreach program is to assure medication compliance and adherence.
Callers to the help line and visitors to the website and walk-in center are evaluated for eligibility in the many programs available then guided through the enrollment process. They are also provided with much-needed information about their medications in regard to their disease state and monitored for compliance.
MassMedLine's staff of trained case managers and licensed pharmacists:
- Educate and counsel patients about their medications
- Inform patients about available insurance plans and private, state and federal programs that provide free, low cost or discounted medications (including evaluations for options under the Medicare Drug Benefit and various patient assistance programs sponsored by members of the pharmaceutical industry)
- Evaluate patients for eligibility in appropriate programs
- Assist patients though the enrollment process
- Follow up and monitor patients, providing a comprehensive medication therapy management evaluation
- Conduct statewide outreach events to increase awareness of the services provided and participate in presentations on general health and disease related topics.